FAQs
When is Miss Molly/ The Living Hearth Open?
Our opening hours are;
| Monday | 10.00am- 5.00pm |
| Tuesday | CLOSED |
| Wednesday | 10.00am- 5.00pm |
| Thursday | 10.00am- 5.00pm |
| Friday | 10.00am- 5.00pm |
| Saturday | 10.00am- 4.00pm |
| Sunday | 10.00am- 4.00pm |
I'm Having problems with the website... who can I talk to?
You can call us at the store, please leave a message if not answered …it means we are busy and will get back to you. Or you can chat to us online.
Where are Miss Molly products made?
Miss Molly linens are made in a small family run factory in China. Some items are made local in Australia.
What is the refund/ exchange policy?
Miss Molly products are made using the best European long fiber flax linen. Should your Miss Molly product not meet your expectations, please note the following guidelines for return/exchange. Note that you must show proof of purchase Miss Molly will:
-
- Repair the item where possible.
- Replace the item with the same item subject to availability
- Offer a refund if options 1 and 2 are not possible
Miss Molly doesn’t cover items which have not been cared for as recommended in Miss Molly Product Care guidelines. We do not cover items damaged through wear and tear, damage from contact with liquids or sun damaged from prolonged exposure to sun.
How should I best care for my Miss Molly Eco Lux Linen?
WASHING INSTRUCTIONS
- Warm machine wash
- Line dry or tumble dry, preferably line dry in shade as flax linen is a natural fibre and colour isn't as stable as synthetics.
- Do not dry clean or bleach
- Steam iron
- We recommend rotating your sheets sets. Weekly washing is best care practice.
Is the Miss Molly website secure?
Yes, Miss Molly is a secure website fit with a SSL certificate using a 256 bit encryption. When shopping on Miss Molly's website, at the checkout you will notice the security lock in the left side of your browser. The security lock means your order & personal details are encrypted by a 256 bit encryption and which is secure over the internet. We will never under any circumstances store credit card details.
