FAQs

You can call us at the store, please leave a message if not answered …it means we are busy and will get back to you.  Or you can chat to us online.

A list of stockists is available on line. We are new to wholesale so mayn't as yet have someone in your area.

We are open 7 days a week from 9.30 am - 5 pm and Sunday 10 am - 4 pm

Miss Molly linens are made in a small family run factory in China. Some items are made local in Australia and we do offer a bespoke service for drapery and table wear.

Miss Molly products are made using the best European long fiber flax linen. Should your Miss Molly product not meet your expectations, please note the following guidelines for return/exchange. Note that you must show proof of purchase Miss Molly will:

1. Repair the item, where possible

   
2. Replace the item with the same item subject to availability

   
3. Offer a refund if options 1 and 2 are not possible
   

Miss Molly doesn’t cover items which have not been cared for as recommended in Miss Molly Product Care guidelines. We do not cover items damaged through wear and tear, damage from contact with liquids or sun damaged from prolonged exposure to sun.

Yes, Miss Molly is a secure website fit with a SSL certificate using a 256 bit encryption.
 When shopping on Miss Molly's website, at the checkout you will notice the security lock in the left side of your browser. The security lock means your order & personal details are encrypted by a 256 bit encryption and which is secure over the internet. We will never under any circumstances store credit card details.

FASTWAY COURIERS is used for Australian metropolitan addresses. 

Please allow 2 - 7 working days for delivery. For regional or outer metro areas this could be extended to 10 days.

Australia Post is used for P.O. Boxes, non Metropolitan areas and Northern Territory. 

Please allow 3-7 working days for delivery.

FedEx or Australia Post International are used for  International addresses. 

Please allow 7-10 working days for delivery.

Miss Molly ship to any Australian address with the most appropriate delivery method (Star-Track and Australia Post) and to most international addresses using Australia Post International Express.  You will receive an email confirming the dispatch of your order. This email will provide a tracking number which can be used to track the progress of your parcel.

Yes! We do ship to international addresses, please read the information below...

Shipping: 

Please note all international online orders are shipped with either Australia Post International Express and the value of the parcel is declared as required by Australian law. The recipient may incur duties and taxes which are imposed by the local government in the destination country. 

The recipient will be contacted by Australia Post if this is the case after the goods have been received. These costs are outside of Miss Molly’s control and are not included in the purchase price. The duties for every country are different and can change on a regular basis.

Please print your receipt from our store and put in the post bag that you choose for returning item as proof of purchase must be supplied with all returns/exchanges and repairs.

There is generally no exchange on sale items unless goods are faulty. However,  if you purchase an item of clothing via a subscriber sale and for some reason it doesn't work we accept returns within a week of purchase,  providing the item is as new, with all tags attached and is in pristine condition.   

The postage for returns on clothing is covered by the purchaser.  We ask that you take care when choosing the size.   We do our best with sizing but it is important to check the sizing/measurements we provide for each item being purchased. We are also here to help you!

For further assistance, please contact us on 0412 295 048 or email: sales@missmolly.com.au

If you have received something in your delivery which is faulty, please contact us on:

+61(0)412295048 or by e-mail to sales@missmolly.com.au

We will offer a  replacement when an item is faulty or demonstrating a major problem.
 

Proof of purchase must be supplied.

 

We will incur all reasonable shipping costs if the item is deemed to be faulty, and will let you know the way to return the goods. We assess the goods once we receive them. We will not cover shipping costs for items  damaged due to mistreatment or harsh wear.  We also will not refund or exchange on items that have been deemed to be damaged by the customer. 

Upon receiving the item, we will send you a replacement in the same colour and size.

If the item has sold out and cannot be replaced, a full refund will be issued on the original purchase price. Alternatively, we will offer the opportunity to exchange the sold out item for another product – any difference in price to either be credited or charged accordingly.

Please note: Linen is a natural fibre product, and as so, variations in the colour will occur over time. Please follow washing instructions for the best care. Accordingly we do not accept returns on items that show colour variations after washing.

Please note: Any item purchased online can only be returned to 

Miss Molly Shop 2/273

Lawrence Hargraves  Drive, 


THIRROUL NSW 2515 

or our retail store in person. Items cannot be returned to independent Miss Molly stockists.

Please pack all items safely for the return transport and clearly mark as follows:

Miss Molly/The Living Hearth
Shop 2/273 
Lawrence Hargrave Drive
THIRROUL, NSW 2515, Australia

I have received the wrong item in my delivery...

Our apologies! If you find an incorrect item in your delivery purchased online we will pay for the  postage costs to return the goods. Please contact  us on 0412 295 048 or email: sales@missmolly.com.au so that we can help you.